Refund policy
Excerpt from Terms and Conditions of Service:
10. Users' right of withdrawal from the purchase of material Products
The Consumer User has the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the Product, by sending a written communication to the email address contact@ergderm.com, using the optional withdrawal form referred to in the following article or any other written declaration.
In the case of separate delivery of multiple Products, ordered by the Consumer User with a single order, the 14-day deadline for exercising the right of withdrawal starts from the day on which the last Product was received.
In case of withdrawal, the User must return the Product to the Owner, without undue delay and in any case no later than 14 days from the date on which he communicated his decision to withdraw from the contract. The User will only bear the direct cost of returning the Product, unless the Owner has declared that he will bear it.
In case of withdrawal exercised correctly, the Owner will reimburse the payments received from the User, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the day on which the User communicated his wish to withdraw from the contract.
The Owner is not required to reimburse delivery costs if the User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.
The Owner, unless he has offered to collect the Product himself, can withhold the refund until he has received the Product or until the Consumer User has demonstrated that he has sent it back.
The Owner will not accept the return if the Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear, absence of integral elements of the product (accessories, parts , etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs to the sender.
The User acknowledges and accepts that withdrawal from a subscribed subscription does not entail the return of imports relating to the Products already received.
11. Cases of exclusion of the User's right of withdrawal
The right of withdrawal from the contract of sale or supply of the Products by the User is relatively excluded:
to the supply of Products whose price is linked to fluctuations in the financial market that the Owner is not able to control and which may occur during the withdrawal period
to the supply of tailor-made or clearly personalized Products
to the supply of Products which risk deteriorating or expiring rapidly. This category includes all food products (including drinks) whose characteristics are subject to alteration also as a result of inappropriate conservation.
to the supply of sealed Products that are not suitable for return for hygienic or health protection reasons and have been opened after delivery
to the supply of Products which, after delivery, are, by their nature, inseparably mixed with other goods
to contracts in which the User has specifically requested a visit by the Owner or a professional appointed for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the Owner or an appointed professional provides services in addition to those specifically requested by the User or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such services or additional goods
to the supply of sealed audio or video recordings or sealed computer software which have been opened after delivery
to the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications
to contracts concluded at a public auction
to the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance
For further clarifications, contact the Owner at the email address contact@ergderm.com.
12. Optional form to exercise the right of withdrawal
The User can withdraw using the following form which must be completed in its entirety and sent to the email address contact@ergderm.com before the withdrawal period expires:
We hereby communicate the withdrawal from the sales or supply contract relating to the following product _______
10. Users' right of withdrawal from the purchase of material Products
The Consumer User has the right to withdraw without any penalty and without specifying the reason within 14 days from the date of receipt of the Product, by sending a written communication to the email address contact@ergderm.com, using the optional withdrawal form referred to in the following article or any other written declaration.
In the case of separate delivery of multiple Products, ordered by the Consumer User with a single order, the 14-day deadline for exercising the right of withdrawal starts from the day on which the last Product was received.
In case of withdrawal, the User must return the Product to the Owner, without undue delay and in any case no later than 14 days from the date on which he communicated his decision to withdraw from the contract. The User will only bear the direct cost of returning the Product, unless the Owner has declared that he will bear it.
In case of withdrawal exercised correctly, the Owner will reimburse the payments received from the User, in the same payment methods used by the User for the initial transaction, without undue delay and in any case within 14 days from the day on which the User communicated his wish to withdraw from the contract.
The Owner is not required to reimburse delivery costs if the User has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Owner.
The Owner, unless he has offered to collect the Product himself, can withhold the refund until he has received the Product or until the Consumer User has demonstrated that he has sent it back.
The Owner will not accept the return if the Product is malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear, absence of integral elements of the product (accessories, parts , etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs to the sender.
The User acknowledges and accepts that withdrawal from a subscribed subscription does not entail the return of imports relating to the Products already received.
11. Cases of exclusion of the User's right of withdrawal
The right of withdrawal from the contract of sale or supply of the Products by the User is relatively excluded:
to the supply of Products whose price is linked to fluctuations in the financial market that the Owner is not able to control and which may occur during the withdrawal period
to the supply of tailor-made or clearly personalized Products
to the supply of Products which risk deteriorating or expiring rapidly. This category includes all food products (including drinks) whose characteristics are subject to alteration also as a result of inappropriate conservation.
to the supply of sealed Products that are not suitable for return for hygienic or health protection reasons and have been opened after delivery
to the supply of Products which, after delivery, are, by their nature, inseparably mixed with other goods
to contracts in which the User has specifically requested a visit by the Owner or a professional appointed for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such a visit, the Owner or an appointed professional provides services in addition to those specifically requested by the User or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such services or additional goods
to the supply of sealed audio or video recordings or sealed computer software which have been opened after delivery
to the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications
to contracts concluded at a public auction
to the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities where the contract provides for a specific date or period of performance
For further clarifications, contact the Owner at the email address contact@ergderm.com.
12. Optional form to exercise the right of withdrawal
The User can withdraw using the following form which must be completed in its entirety and sent to the email address contact@ergderm.com before the withdrawal period expires:
We hereby communicate the withdrawal from the sales or supply contract relating to the following product _______